Privacy Policy
Effective Date: January 1, 2025
Prosta Surge X ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. Please read this policy carefully. By using our website, you agree to the practices described herein.
1. Information We Collect
We may collect the following types of personal information when you interact with our website or place an order:
- Name - your first and last name
- Email address - used for order confirmations and communication
- Mailing address - used for shipping and billing purposes
- Payment information - credit card number, expiration date, and billing details (processed securely through our payment processor)
- Phone number - if provided, for order-related communication
- IP address and browser information - collected automatically when you visit our site
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping and payment processing
- To send order confirmations, shipping updates, and customer support communications
- To improve our website, products, and customer experience
- To respond to your inquiries and provide customer service
- To comply with legal obligations and enforce our terms of service
- To send promotional communications, only if you have opted in to receive them
3. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site.
- Essential cookies - necessary for the website to function properly, such as maintaining your shopping cart
- Analytics cookies - help us understand website traffic and usage patterns
You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.
4. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted third parties only in the following circumstances:
- Payment processors - to securely process your transactions
- Shipping carriers - to deliver your orders
- Service providers - who assist us in operating our website and business, bound by confidentiality agreements
- Legal compliance - when required by law, regulation, or legal process
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
- Access - you may request a copy of the personal information we hold about you
- Deletion - you may request that we delete your personal information, subject to legal retention requirements
- Opt-out - you may opt out of receiving promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly
- Correction - you may request that we correct any inaccurate personal information
To exercise any of these rights, please contact us at support@prostasurgex.store.
7. Unsubscribe from Marketing Communications
To unsubscribe from our marketing communications, you can click the "unsubscribe" link at the bottom of any marketing email, or contact us at support@prostasurgex.store. We will process your request within 10 business days.
8. Children's Privacy
Our products and website are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us at support@prostasurgex.store.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
(302) 200-3480